Privacy Policy

1 Overview & Commitment

At Custom L.E.D. Service ("we," "us," or "our"), located in Centennial, Colorado, we respect your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit customledservice.com, purchase our handcrafted automotive LED lighting kits, or contact our team.

Note: Early releases of our web portal contained the placeholder statement "Privacy Policy coming soon." This document constitutes our official, comprehensive policy ensuring full transparency regarding customer data handling.

2 Information We Collect

We collect information necessary to process orders, provide customer service, and ensure kit compatibility:

• Direct Order Information: When you place an order or contact us, we collect your name, shipping address, billing address, email address, telephone number, and vehicle details (e.g., Corvette C5–C8, Camaro, or Dodge model and year).
• Secure Payment Details: Payments are processed via PCI-DSS compliant third-party payment gateways (including Snipcart and Stripe). Custom L.E.D. Service never stores or handles your raw credit card numbers or security codes on our servers.
• Customer Support Communications: Records of telephone calls to (303) 918-1237 or emails to sales@customledservice.com regarding custom kit inquiries, installation help, or RMA requests.
• Automated Technical Data: When browsing our catalog, our servers log standard connection details such as IP address, browser type, operating system, and access timestamps to ensure site reliability and prevent fraudulent activity.

3 How We Use Your Information

Your personal data is used solely for legitimate business operations:

4 Information Sharing & Third Parties

We never sell, rent, or monetize your personal information. We only share information with trusted third parties strictly necessary to deliver our services:

• Shipping Carriers: United States Postal Service (USPS), UPS, and FedEx to deliver physical lighting packages.
• Payment Processors: Snipcart and Stripe for encrypted credit card processing.
• Hosting Infrastructure: Cloudflare for content delivery, DDoS protection, and SSL encryption.
• Legal Obligations: When strictly required by law, court order, or governmental authorities.

5 Data Security & Protection

We implement rigorous security practices to protect your data. All communication between your browser and our website is encrypted using 256-bit Secure Sockets Layer (SSL/TLS). Payment gateways maintain certified Level 1 PCI-DSS compliance. We restrict access to customer information to authorized staff solely on a need-to-know basis.

6 Your Rights & Preferences

You have the right to request access to the personal data we hold about you, request corrections to your contact or shipping details, or request deletion of your information from our customer records (subject to legal tax and accounting retention requirements). To exercise any of these rights, please contact our Centennial office.

7 Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us: